Learn how our booking, cancellation, and refund process works to ensure a safe and reliable experience when using our services through our website, mobile applications, or customer service team.

1. Introduction

Flamingo Travel & Tourism is committed to providing a transparent and secure booking experience for all customers — whether through our website, Android and iOS applications, or via our customer service team and authorized offices.
This policy outlines the terms related to bookings, cancellations, and refunds in accordance with local laws and the policies of airlines, hotels, and other approved service providers.

2. Booking Channels and Payment Methods

• Customers can make bookings through the following channels:
  
  

• The official Flamingo website.
  
  

• The Flamingo mobile app (Android and iPhone).
  
  

• The customer service team via phone or official messaging apps.
  
  

• Authorized company offices within Iraq.
  
  

• Available payment methods include:
  
  

• Online payment gateways integrated on our website and app.
  
  

• Local e-wallets and electronic payment services within Iraq.
  
  

• Cash payments or POS terminals at our physical offices.
  
  

• A booking is considered confirmed only after the required payment or successful transaction confirmation has been received.
  
  

3. Booking Conditions

• All displayed prices are subject to change until the final confirmation of the booking.
  
  

• The customer is responsible for providing accurate information such as names, passport numbers, and travel dates.
  
  

• Additional service or transaction fees may apply depending on the selected payment method.
  
  

4. Cancellation Policy

• Customers may request cancellation within a specific period (usually within 48 hours of booking) if tickets or services have not yet been issued or confirmed.
  
  

• After tickets or services (such as hotel bookings, visas, or packages) are confirmed, cancellations are subject to the policies of the airline, hotel, or service provider.
  
  

• Administrative or supplier fees may apply even if cancellation occurs within the permitted timeframe.
  
  

5. Refund Policy

• Refund requests are reviewed and processed within 7 to 14 business days from the date of official approval.
  
  

• Refunds are made using the same payment method used for the original transaction.
  
  

• Any bank transfer fees or supplier penalties will be deducted from the refundable amount.
  
  

• Certain discounted or promotional bookings may be non-refundable, and this will be clearly stated at the time of booking.
  
  

6. Booking Modifications

• Booking details (such as dates or passenger names) may be modified based on supplier policies and service availability.
  
  

• Additional charges may apply for rebooking, reissuing tickets, or modifying services.
  
  

• The company is not responsible for delays or errors caused by inaccurate information provided by the customer.
  
  

7. Special Cases

• In the event of flight cancellations or destination closures by airlines or authorities, the case will be handled according to the policies of the relevant service provider.
  
  

• Promotional offers and discounted packages are subject to separate terms and conditions communicated during the booking process.
  
  

• The company shall not be held liable for delays or cancellations caused by force majeure circumstances such as weather conditions or government restrictions.
  
  

8. Contact & Support

For inquiries, cancellations, or refund requests, please contact us through our official channels:
📧 Email: support@flamingo.iq
📞 Phone: +964 774 999 9600
📍 Address: Baghdad, Iraq

9. Governing Law

This policy is governed by the laws of the Republic of Iraq and interpreted in accordance with local regulations governing the travel and tourism sector.
In the event of any legal dispute, the matter shall be referred to the competent Iraqi courts for resolution.